Simplified Hosted UC change in behaviour of hunt groups
Posted by Adam Howard on 03/05/22 - 11:32
Good Morning All,
Since the upgrade our platform partner have observed a change in behaviour of hunt groups, when configuring hunt groups please ensure that the ring time set against the members in the hunt group is configured for all members. On the previous release of the platform, where this was left blank, calls would ring for as long as the accounts own ring time whereas now, it assumes the value of zero meaning any members that do not have this configured, will not ring at all.
I have asked our platform partner to change the customer and reseller customer overlay to prevent the hunt groups being configured incorrectly and will confirm when I have an update on this
I have asked for reporting on any customers that have these values set