Dear Partner

• Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our platform provider and I will update on this later today.  Update:  We have done some more testing and have submitted the traces to PortaOne for investigation again.  We will update on this by the end of today for the next action.
• Off Net calls.  We have sent out a workaround and the permanent fix is being worked on.
• Call transfer issues.   The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and this has been successful, if you experience any issues please raise a ticket to us.
• Call pick-up not working. Update: We have completed our testing and this has been successful, if you experience any issues please raise a ticket to us.

I will update you again around 4.30pm