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Simplified Hosted PBX Known Issue - Update on Off net calls
Posted by Nick Lloyd on 22/04/22 - 11:53

Dear Customer,

 

Our platform partner has provided a temporary fix to those unable to receive off net inbound calls. 

For anyone with an affected handset please press and hold the redial key (two arrows forming a circle) for 8-10 seconds and confirm the prompt and wait for up to 60 seconds for the handset to re-provision.

The handset will obtain a new configuration that should allow the handset to receive off net calls.

 

Kind regards,
Nick


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