Dear Customer,

Our platform partner has provided a temporary fix to those unable to receive off net inbound calls. 

For anyone with an affected handset please press and hold the redial key (two arrows forming a circle) for 8-10 seconds and confirm the prompt and wait for up to 60 seconds for the handset to re-provision.

The handset will obtain a new configuration that should allow the handset to receive off net calls.

Kind regards,
Nick