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RESOLVED - Issue with calls on SHPBX - Credit Limit
Posted by Adam Howard on 19/12/19 - 09:55

The below issue has been resolved the limits were increased at approximately 2019-12-19 09:43:59

Good Morning, 

As a security precaution your customers are limited to a £2 spend overnight to prevent fraudulent calls. This is usually then uplifted to £100 during normal business hours. These changes are executed by a script for some reason this morning the script failed to run. As a result some customers may have problems with outbound calls and hear the message stating that funds are locked. This is being resolved by our platform partner at the moment and we will provide a further update as soon as possible. 

Kind Regards

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