Good Morning, 

Our connectivity partner has identified an issue with broadband services this morning impacting several customers on the service. For the moment we would advise that you monitor updates and once we confirm the issue is resolved check with customer to confirm if service is restored.

We would strongly advise that you subscribe to updates by accessing your portal account and clicking the preferences option and selecting "Subscribe to Newsletter" from the homepage or access this URL directly https://rnshelpdesk.kayako.com/Base/UserAccount/Preferences  this will ensure you receive proactive emails with updates rather than having to check our page for these updates each time. You can register for the portal or click Lost password if you have forgot your details.