Password Reset - Took place at 8am
Posted by Adam Howard on 12/09/19 - 08:31
If your customers have had their password reset this morning by our script the instructions for Yealink desk phones are as follows. Please ensure this is attempted before logging a ticket
1. Deskphone Reset:
Hold down the OK button a few seconds, and then the display will appear warning "Reset to Factory", press OK again to confirm the reset.
The handset will reboot and following the first reboot will then be connected to our new provisioning redirection service.
You can see an example of the key on a T41S highlighted by the red circle
For DECT handsets please access the following URL https://rnshelpdesk.kayako.com/Knowledgebase/Article/View/reprovisioning-a-yealink-dect-device-models-w52p-w56p-w60p1