Please see the latest update
Slow Speeds & Packet loss - We are aware some customers are currently experiencing slow speeds or packet loss on their service. Engineers are currently investigating the cause and an update will be provided within the hour. We apologise for any inconvenience this may cause.
It has been identified that the cause of the slow speeds and packet loss is due to a large Apple vulnerability update being released. Our engineers continue to monitor and and are working to mitigate any further issues.
We are continuing to monitor the network and work continues to resolve the issue with our engineers.
We have looked to resolve the issues and you will start to see service resume as normal. If you are still experiencing performance issues, then please contact the technical support team.