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Broadband service issues
Posted by James Hibbert on 29/08/19 - 12:51

29/08/2019 09:30:00

Slow Speeds & Packet loss - We are aware some customers are currently experiencing slow speeds or packet loss on their service. Engineers are currently investigating the cause and an update will be provided within the hour. We apologise for any inconvenience this may cause.

29/08/2019 10:33:00

It has been identified that the cause of the slow speeds and packet loss is due to a large Apple vulnerability update being released. Our engineers continue to monitor and and are working to mitigate any further issues.

29/08/2019 11:47:00

We are continuing to monitor the network and work continues to resolve the issue with our engineers.

Next update  -- 29/08/19 14:00:00


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