News Categories
News
Resolved - Please retest - SHPBX Outbound Issues
Posted by Adam Howard on 14/08/19 - 10:56

We have been informed of the below by our platform partner, can you please retest?

One of our interconnect partners is suffering issues in terminating calls. We have moved our traffic away from that partner which should address the issue. We will update within 30 minutes.

SHPBX Outbound Issues
Posted by Adam Howard on 14/08/19 - 10:19
Good Morning,

We are sorry to inform you that we believe there is currently an issue with outbound calls on the Simplified Hosted PBX Platform.

We are working with our platform partner to report the issue but in order to assist us further we require call examples to report the issue. Please where possible log a ticket with the details or email faulportal@nimans.net ensuring you mention it's an example for the outbound issue.

Sincerest apologies for the disruption to service for you and your customers.

Call from number/account: Full account/number that made the call
Recipient account/number: Account number of extension that took the call unless outbound, then CLI dialled
Observations: i.e. Result: busy tone no dial tone / error message shown on phone system / Audible Message being played in response (please include the exact wording)
Date / Time: Date and time of when the call is important to help us locate the record


Comments (0)