SHPBX Upgrade Issue - Update - 03/04/2019 - 08:18
Posted by Adam Howard on 03/04/19 - 08:18
Good Morning |
We are completing testing this morning and have chased our platform partner for an update on their progress
Firstly sincerest apologies once again for these issues which persist and your patience is much appreciated during this time. We have requested that the platform partner provides another formal update to us by the afternoon.
We are hoping to apply a permanent fix this evening which will ensure that “
Voicemail to Email and Fax to Email
After testing on this has been completed we have the issue does not appear to be resolved following the recommended changes to our
Our platform partner has referred to an issue with call transfers which none of our partners
The issue is when the soft switch attempts to connect the caller and the
We have now had reports of this issue from some resellers, If you are affected by this please log a ticket with us.
Inbound Calls to Voicemail
My testing indicates this issue is still persistent I have an example customer that is still being affected by this and it’s being progressed with the platform partner. They have
Assume Identity Issue
Our platform partner has a temporary fix in place but this has to be periodically re-implemented. If we observe the issue we are contacting our platform partner to ask them to re-enable and given the amount of time we spend using the portal we are picking this up fairly quickly. Please feel free to call us should you experience this issue for any length of time and we can request they apply the fix. A permanent fix is being worked on and we pushing for this to be resolved. I have chased our platform partner to ask when the permanent fix for this will be applied.
CDR Wallboard and CRDs in Front End
A permanent fix for this is on the way but in the
If you are affected by this please log a ticket with us.
We will do all we can to provide regular updates and are sincerely sorry for the issues as a result of this. Thank you for your patience.
Nimans Technical Team