News Categories
News
SHPBX Upgrade Issue - Update - 27/03/2019 - 16:00
Posted by Adam Howard on 27/03/19 - 16:03
Hello, 

Please accept our sincerest apologies for the issues you and your customers are experiencing as a result of the upgrade. Please see further updates today

Please find updates below:
1. Inbound call issues: This fault only affects a few customers and is proving very difficult to track down. This is our number one priority, but until we know the underlying cause we cannot give an expected fix time.

2. On the portal issues, for orders, we have either a solution deployed or will have one deployed overnight. Specifically:
                 a. Virtual Numbers. There is a work around, whereby numbers are not purchased on the order flow but a note made of the requested numbers and they will be allocated manually. This issue will be resolved overnight
                 b. All other order issues – these were being caused by an SSL issue. The issue has been fixed and the site restarted as agreed. This should have resolved these issues.
                 c. Widget issues. A fix for this was attempted today but didn’t have the desired effect, we will be trying again over night.

3. Call Forwarding: A fix has been developed for this but cannot be immediately deployed due to scheduling with other fixes. There will be a manual push either later today or overnight.

Please accept our apologies for the ongoing issues and the inconvenience this is causing you. We are working very hard to resume normal service.

Comments (0)