I am pleased to say that our platform provider have applied the fix at 6pm tonight and all 3 issues below are now fixed.
We have done some testing and as far as we can see it is working as it should.
- Inbound call on hold. The fix was pushed at 4am as planned, our team will be testing this when they come in this morning. Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our platform provider and I will update on this later today. Update: We have done some more testing and have submitted the traces to PortaOne for investigation again. We will update on this by the end of today for the next action. Update: PortaOne are aiming to resolve this tonight but will continue into the weekend if necessary and I will update where possible over the weekend. Update: Fix applied at 6pm tonight and is now working - this fixes 2 issues: one way audio and taking customers off hold.
- Off Net calls. We have sent out a workaround and the permanent fix is being worked on. Update: Our platform partner are currently testing the permanent solution and I should have an update later today on this. Update: Amendments were made to the SIP headers and this has fixed the issue.
We will continue to monitor this on Monday and if you experience any issues please let us know.
Once again, please accept my sincere apologies for any issues you have experienced.
Beyond Technical Support