Dear Partner

Please see below for the latest update:

• Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our platform provider and I will update on this later today.  Update:  We have done some more testing and have submitted the traces to PortaOne for investigation again.  We will update on this by the end of today for the next action.  Update:  PortaOne are aiming to resolve this tonight but will continue into the weekend if necessary and I will update where possible over the weekend.

• Off Net calls.  We have sent out a workaround and the permanent fix is being worked on.  Update:  Our platform partner are currently testing the permanent solution and I should have an update later today on this.

Once again, I really appreciate your patience and I apologise for any issues that you and your customers have experienced.

Kind Regards,