Dear Partner

Here is an update on the testing so far:

• Call transfer issues.   The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and this has been successful, if you experience any issues please raise a ticket to us.
• Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our platform provider and I will update on this later today.
• Call pick up not working. Update: We have completed our testing and this has been successful, if you experience any issues please raise a ticket to us.

The priority for this morning will be:

• Off Net calls.  This is at the highest level of priority and we are expecting the next update by 12pm
  
  
  Kind Regards,
  Nick