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Vaioni Network Service Incident Report for Core Network
Posted by Adam Howard on 14/11/19 - 13:24

Good Afternoon, 

Please see an update on an incident today which affected connections which we provide in partnership with Vioni

At 11:17 our monitoring platform confirmed that we had lost connection to one of our core switches. This outage resulted in a total loss of service for 130 managed service customers until connection was restored at 11:37. We are currently monitoring the connection while working with the Data Centre to understand the cause

We would strongly advise that you subscribe to updates by accessing your portal account and clicking the preferences option and selecting "Subscribe to Newsletter" from the homepage or access this URL directly https://rnshelpdesk.kayako.com/Base/UserAccount/ Preferences this will ensure you receive proactive emails with updates rather than having to check our page 


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