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Out of Hours Escalation Line
Posted by Adam Howard on 20/12/18 - 16:44

Escalation line for outside office hours: 0161 297 0953

We provide this line for our resellers to escalate service affecting faults, in order to use this service the team require a ticket reference for an issue already logged on the faults helpdesk/ticketing system.

This can be used to escalate:

  • Fault tickets that are logged for services which have a higher care level which extends outside office hours. For example, leased lines/premium data services or WLR services with a higher care level.
  • Service affecting events such as a platform outage or multiple/entire customer loss of service

Please note: The agent will do all they can to assist with your query and will offer you the option to escalate this to a manager from Nimans please allow the agent to assist you first and if you feel they are unable to help they can contact a manager for you. We will do all we reasonably can to assist with any queries but we are constrained by the availability of the support teams or out of hours services of our supply partners. This number is not for end customers to contact our support team directly and only for resellers.

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