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Resolved - Unable to Login to portal.simplifiedhostedpbx.co.uk
Posted by Adam Howard on 16/06/22 - 08:41

Good Morning, 

Access to the portal has been restored as of approximately 19:58 yesterday evening. We will be confirming the cause and have further discussions with out supplier about this issue. 

Sincerest apologies for any issues this has caused you or your customers.


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Unable to Login to portal.simplifiedhostedpbx.co.uk - Update
Posted by Nick Lloyd on 15/06/22 - 17:30

Good Evening All,

To update yourselves, this is currently under investigation by the platform provider whom will continue investigating throughout the evening.


To ensure that vision is kept on this issue, we have notified our OOHs team to monitor this for any progress.

Apologies for the inconvenience.


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Unable to Login to portal.simplifiedhostedpbx.co.uk
Posted by Adam Howard on 15/06/22 - 15:59

We are unable to login to portal.simplifiedhostedpbx.co.uk and we have received reports from a few resellers to say they are also observing the issue. A report has been submitted to our platform partner and we have asked them to make this the top priority. If you are currently logged it it should not affect you in our experience. 


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Update: Cable damage incident near Basingstoke
Posted by Adam Howard on 15/06/22 - 08:40

Update: Cable damage incident near Basingstoke

 

This notification is issued as a special message to all Openreach customers

 

Openreach experienced a serious cable damage incident on Wednesday afternoon, 08 June 2022. Multiple cables and ducts were damaged by a third-party contractor, working in Dummer, near Basingstoke, Hampshire, affecting copper, fibre and Ethernet and Optical services.

 

Our engineering teams have been working continuously on the recovery and the majority of the


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Cable damage incident Basingstoke area 09 June 2022
Posted by Adam Howard on 10/06/22 - 10:17

                                                                                                             10 June 2022

 

Update: Cable damage incident near Basingstoke

 

This notification is issued as a special message to all Openreach customers

 

Openreach experienced a serious cable damage incident on Wednesday afternoon, 08 June 2022.

 

Multiple cables and ducts were damaged by a third-party contractor, working in Dummer, near Basingstoke, Hampshire. The damage affected copper,


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Simplified Hosted UC Issues - Update
Posted by Nick Lloyd on 27/05/22 - 14:36

Good Afternoon All,

We have received notification that all services should now be resolved, please monitor and raise/update any tickets so that we may investigate if any issues continue.

We shall proceed to request a Reason for Outage from the supplier.

We apologise for the inconvenience that this has caused.


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Simplified Hosted UC - Update
Posted by Nick Lloyd on 27/05/22 - 13:55

Good Afternoon All,

We have been notified that further to the ongoing issues, there appears to be an issue with devices no longer registering which will result in the handset displaying "No Service" along with removing the functionality to make outbound calls.

Due to the nature of the ongoing issue, any diverts that are applied will not route.

We are continuing to push this with the platform provider at the upmost importance.

Apologies for the inconvenience that this is causing for yourselves


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Simplified Hosted UC - Inbound calls / Registration issue
Posted by Karl Machen on 27/05/22 - 13:26

Good afternoon,

We have been notified by a number of customers that inbound numbers are not connecting. We've been advised that early indications show that our suppliers ISPs has lost connectivity, causing some of the SIP nodes to also lose connectivity. 

This is a platform wide issue that is affecting majority of customers and is being looked into as we speak 

We will provide a further update at 14:00

Kind regards,

Technical


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Inbound platform issue
Posted by Aws Alobaidi on 27/05/22 - 12:36

Good afternoon,

We have been notified by a number of customers that inbound numbers are not connecting. We've been advised that early indications show that our suppliers ISPs has lost connectivity, causing some of the SIP nodes to also lose connectivity. 

This is a platform wide issue that is affecting majority of customers and is being looked into as we speak 

We'll have an update for you once we get a better understanding of the issue at


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Notification of hosted provider emergency maintenance
Posted by Liam Bere on 25/05/22 - 17:25

Good evening,

We've just receiving the following message from our hosted provider. We do not anticipate any issues, so this is just to make you aware. If you experience any issues, please raise a ticket as you would normally. 

Dear partner this is to make you aware of necessary maintenance works that we need to carry out in order to maintain the integrity of our service. We have been alerted to a fibre transceiver that has begun operating outside of the recommended thresholds on a link


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Portal is up again
Posted by Aws Alobaidi on 23/05/22 - 12:46

Hi,

The portal should now be back up and running


Please get in touch if you are still having issues 


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Portal is down
Posted by Aws Alobaidi on 23/05/22 - 12:39

Hi,

You may have noticed that the portal appears to be down, we are aware of this already and have raised this to our supplier to look into it 

We'll update you once we have more 


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BT Broadband Complete Outage
Posted by Adam Howard on 20/05/22 - 09:07

Good Morning, 

I wanted to start by experssing our sincerest apologies about the length of the outage and the lack of communication and updates. We will be having a full review with the supplier and providing feedback on the way this has been handled. 

We have been provided with the following summary of the issue and breakdown of the progress overnight as follows. I am now asking for a more recent update and confirmation of when the full Reason For Outage report will be provided.

A


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BT Broadband Complete Major Outage
Posted by Adam Howard on 19/05/22 - 13:55

Good Afternoon,

The revised update we have on this issue is as follows. The below outage is also affecting the access Beyond has to the supplier portal we are rarely able to access their portal and it's intermittent.  

We are currently experiencing a major network incident impacting our Global Switch location. This is having an impact on all National Broadband services. We have engineers on-site currently investigating this issue and will update you as soon as possible. We apologise for


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BT Broadband Complete Major Outage
Posted by Adam Howard on 19/05/22 - 10:57

Good Morning, 

There is currently a major outage with BT Broadband Complete

P1 - Multiple Connections Down

Service Partner planned works have ran further than expected causing large outages across the country. This is believed to have caused a knock on affect onto our systems. We're currently investigating to get these connections back online.


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Simplified Hosted UC change in behaviour of hunt groups
Posted by Adam Howard on 03/05/22 - 11:32

Good Morning All, 

Since the upgrade our platform partner have observed a change in behaviour of hunt groups, when configuring hunt groups please ensure that the ring time set against the members in the hunt group is configured for all members. On the previous release of the platform, where this was left blank, calls would ring for as long as the accounts own ring time whereas now, it assumes the value of zero meaning any members that do not have this configured, will not ring at all.

I


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Simplified Hosted PBX Known Issues - Update
Posted by Karl Machen on 22/04/22 - 19:54

Dear Partner,

 

I am pleased to say that our platform provider have applied the fix at 6pm tonight and all 3 issues below are now fixed. 

 

We have done some testing and as far as we can see it is working as it should.

 

  • Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our platform provider and I will update on

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Simplified Hosted PBX known issues - Update
Posted by Nick Lloyd on 22/04/22 - 16:58

Dear Partner

 

Please see below for the latest update:

 

  • Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our platform provider and I will update on this later today.  Update:  We have done some more testing and have submitted the traces to PortaOne for investigation again.  We will update on this by the end of

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Simplified Hosted PBX known issues - Update
Posted by Aws Alobaidi on 22/04/22 - 15:01

Dear Partner

 

  • Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our platform provider and I will update on this later today.  Update:  We have done some more testing and have submitted the traces to PortaOne for investigation again.  We will update on this by the end of today for the next action.
  • Off Net calls.

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Simplified Hosted PBX Known Issue - Update on Off net calls
Posted by Nick Lloyd on 22/04/22 - 11:53

Dear Customer,

 

Our platform partner has provided a temporary fix to those unable to receive off net inbound calls. 

For anyone with an affected handset please press and hold the redial key (two arrows forming a circle) for 8-10 seconds and confirm the prompt and wait for up to 60 seconds for the handset to re-provision.

The handset will obtain a new configuration that should allow the handset to receive off net calls.

 

Kind regards,
Nick


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