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BT Industrial Action
Posted by Nick Lloyd on 05/10/22 - 10:52

Following on from our communications in July & August regarding the BT Industrial Action, we have been notified by Openreach that there will be 4 more days of industrial action taking place at various points throughout October.

 

The dates for the strike action are as follows:  

 

  • Thursday 6th October

 

  • Monday 10th October

 

  • Thursday 20th October

 

  • Monday 24th October

 

It is expected that 40,000 BT Group workers will strike, and it is important to note that unlike the most


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Good Afternoon, 

Following on from the below announcement we have observed the analytics web interface restore at 16:14 GMT

I have requested an update from our platform partner we will provide a further update as soon as possible.

Simplified Hosted UC Advanced Analytics platform - Web Interface Unavailable
Posted by Adam Howard on 27/09/22 - 16:13
Good Afternoon,

At 15:51 GMT time today, our monitoring platform detected and alerted us to an outage on the Simplified Hosted UC Advanced


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Good Afternoon,

At 15:51 GMT time today, our monitoring platform detected and alerted us to an outage on the Simplified Hosted UC Advanced Analytics platform. We have reported this to the platform partner and will provide an update as soon as it becomes available.

When attempting to access the page you will be met with the message;

Server Error

502 - Web server received an invalid response while acting as a gateway or proxy server.
There is a problem with the page you are looking for, and


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Resolved - Simplified Hosted UC Mobile App Registration Issue
Posted by Adam Howard on 15/09/22 - 15:16

The profile change appears to have resolved the issue when we have tested in house. Please ask your customers to retest and alert us if you believe there is still an issue. 

We will continue to monitor the issue and provide further updates

Further Update - Simplified Hosted UC Mobile App Registration Issue Posted by Adam Howard on 15/09/22 - 14:56

Good Afternoon, 

We are working with the platform partner to establish if we can deploy an alternative profile to resolve the issue with the


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Good Afternoon, 

We are working with the platform partner to establish if we can deploy an alternative profile to resolve the issue with the mobile app. We are awaiting a solution that we can test and if successful we will release further instructions on how this can be rolled out to customers. 

40 Further Update - Simplified Hosted UC Mobile App Registration Issue Posted by Adam Howard on 15/09/22 - 12:45

Good Afternoon,

Our platform partner have been working with both the


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Good Afternoon,

Our platform partner have been working with both the Platform vendor and mobile app Vendor to reach a resolution on this issue they have made significant progress and we expect to have a solution shortly. They have also built a workaround profile for the mobile app which can be deployed as a plan B if Plan A is unsuccessful. 

We hope to have an update on further progress very soon and we will pass this over as soon as it becomes available. 

Please accept our apologies that


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Update - Simplified Hosted UC Mobile App Registration Issue
Posted by Adam Howard on 15/09/22 - 11:56

Hello, 

The platform partner have examined the information we have provided and have been unable to identify any issues on their systems. They have escalated this to the vendor of the mobile app for further investigation we will continue to push for a resolution on this as soon as possible. 

Sincerest apologies for any impact this is having on you and your customers. 

Beyond Technical Team

Are you Affected by an issue with the Simplified Hosted UC Mobile App? Posted by Adam Howard

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Hello, 

We have completed testing across various members of the team and have been progressively adding logs and call examples to the ticket with the platform partner. We would be grateful if you could please respond to this ticket and let us know if you have customers who ARE affected and also if you have customers who are NOT affected to help us better isolate the problem. The reason I ask this is I want to know if this is just affecting customers who are newly provisioning mobiles.

We


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Simplified Hosted UC Mobile App
Posted by Adam Howard on 15/09/22 - 10:25

Good Morning,

We have identified an issue with the Simplified Hosted UC Mobile App this is preventing outbound and inbound calls according to our testing. We are reporting to the platform partner and will provide further information as soon as it becomes available. Handsets do not appear to be affected by the issue we are continuing to test and provide details to our partner to further progress this. 

Sincerest apologies for this issue

Beyond Technical 


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*** IMPORTANT PLEASE READ: Openreach Strike Action ***
Posted by Nick Lloyd on 24/08/22 - 16:45

Dear Partner,

 

Following on from our communication in July regarding the BT Industrial Action, we have been notified by Openreach that there will be another two-day industrial action.

 

The two-day strike will take place on Tuesday 30th August and Wednesday 31st August.

 

We have been advised that Openreach did not fully recover to their pre-strike SLA levels, this means that we are to expect the 2nd strike action to impact us more than the 1st strike action did. Openreach will again


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Resolved - Call Quality Issues - Simplified Hosted UC
Posted by Adam Howard on 09/08/22 - 12:10

Hello,

We have had no further reports of issues with the platform so we are confident immediate issue is now resolved.

Those who raised tickets to us will see their tickets in a status of Awaiting RFO this means we will ensure we follow up and provide a report to you. Communication will also be sent around the issue using our normal mailing lists by the Service Relationship Manager. 

The maximum lead time for a Reason for Disruption is 10 working days, however we always aim to deliver


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Good Afternoon, 

We have an update from our platform partner to confirm the platform vendor has cleared a high load on our sip servers. We would appreciate if you can please check with your customers to ask if they are seeing the service return to normal and please let us know. 

The platform vendor still has an ongoing investigation into the problem. We will provide further feedback and of course a full Reason For Disruption at the earliest opportunity.

Sincerest apologies for the impact


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Escalated - Call Quality Issues - Simplified Hosted UC
Posted by Adam Howard on 08/08/22 - 15:36

Hello, 

Our platform partner have confirmed they no longer require any further call examples. They have reported this issue to the platform vendor we are pushing for answers as quickly as possible and will share any further updates we have with you at the earliest opportunity. 

Confirmed Call Quality Issues - Simplified Hosted UC Posted by Adam Howard on 08/08/22 - 14:49

Good Afternoon, 

We have to date isolated 9 examples of the issue and passed these to the platform partner


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Confirmed Call Quality Issues - Simplified Hosted UC
Posted by Adam Howard on 08/08/22 - 14:49

Good Afternoon, 

We have to date isolated 9 examples of the issue and passed these to the platform partner for investigation. We have accessed recoding's of some of the test calls made by us personally and included these on the ticket. We are driving the platform partner to isolate the issue and resolve it as quickly as possible. We sincerely appreciate any examples you can provide until we have confirmation the issue has been isolated. 

Once again apologies for any impact to you and


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Potential Call Quality Issues - Simplified Hosted UC
Posted by Adam Howard on 08/08/22 - 13:50

Good Afternoon, 

We have a few resellers reporting their customer have observed call quality issues on the platform. Please feel free to respond to this email and confirm that you have also have had reports of the issue. What we don't have at present is many specific call examples of the issue. If you can please provide as many as possible in the below format, to assist us in providing further details for the platform partner. We have logged a ticket with them to initially report the issue


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Resolved - Issues Accessing the Simplified Hosted UC Portal
Posted by Adam Howard on 04/08/22 - 15:02

Good Afternoon,

We are pleased to announce the seconds backup restoration appears to have worked, we are now completing functionality tests. Please continue to access the site and us know if you experience any further issues.

We will continue to test ourselves and investigate the cause of the issue, will provide a further update as soon as we can.

Once again apologies for the disruption we will follow up with a full report on the issue.

Posted by Adam Howard on 04/08/22 - 14:36

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Ongoing - Issues Accessing the Simplified Hosted UC Portal
Posted by Adam Howard on 04/08/22 - 14:36

Hello, 

We are sorry to inform that the issue remains despite the restoration of the backup. They are attempting to restore a backup again whist undertaking some deeper investigation into the cause of the failure.

Please accept our sincerest apologies for any inconvenience. 

Posted by Adam Howard on 04/08/22 - 14:16

Good Afternoon, 

Our platform partner has confirmed that there is an issue with the user database, and are working quickly to resolve this by restoring a backup.


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Issues Accessing the Simplified Hosted UC Portal
Posted by Adam Howard on 04/08/22 - 14:16

Good Afternoon, 

Our platform partner has confirmed that there is an issue with the user database, and are working quickly to resolve this by restoring a backup. They estimate access will be restored within 10 and 20 minutes

Posted by Adam Howard on 04/08/22 - 14:16

We are observing an issue where ourselves and resellers are unable to access portal.simplifiedhostedpbx.co.uk we are sent back to the login page. A ticket is already in progress with the platform partner and has


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UPDATE - Zen customers loss of internet
Posted by Liam Bere on 26/07/22 - 09:34

Good Morning, 

We've just been advised that Zen have restarted their DNS servers, and service should now be returning to normal. 


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UPDATE - Zen customers loss of internet
Posted by Liam Bere on 26/07/22 - 09:29

Good Morning, 

Following reports from multiple customers that they've lost their internet connection, we understand that ZEN are currently experiencing an issue with their DNS platform, which will lead to customers having issues with browsing, and some customers will be unable to authenticate their connection. 

As a temporary workaround, we'd suggest that customers change their DNS settings, which will hopefully restore their internet connection for the time being. There are guides on how to


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