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Simplified Hosted PBX Inbound and Outbound Issue Resolved
Posted by Adam Howard on 24/01/20 - 15:54

We were also having issues with inbound and outbound calls on the Simplified Hosted Platform when Outbound calls attempts are made the error "Auth Failed" our platform partner have confirmed this is resolved. We will provide a further update is due course.


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Progress Report - Intermittent One Way Audio Simplified Hosted
Posted by Adam Howard on 24/01/20 - 11:46

An issue with one way audio on inbound calls has been identified on the Simplified Platform. Some inbound callers may not here the called party if the customer hangs up the phone and calls the called back both parties will be able to hear the call. This is affecting a specific number host is intermittent and affects a small proportion of customers on the platform. Our platform partner are cooperating with the platform vendor and the number host to resolve this issue and we will ensure you
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Intermittent One Way Audio Simplified Hosted
Posted by Adam Howard on 24/01/20 - 09:41

Good morning, We have had reports of one way audio for a few customers on Simplified Hosted. This is affecting inbound calls only from what has been reported already. However we need more detail to isolate the problem. Please ensure you give us examples so we can locate the issue as soon as possible. Making clear if it was an inbound call and which party can hear the inbound caller or the recipient.

 


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GS Hosted platform will close on January 26th 2020 at 11.59pm
Posted by Adam Howard on 17/01/20 - 09:15

Dear Partner,

 

I would like to remind you that our GS Hosted platform will close on January 26th 2020 at 11.59pm and unfortunately we will not be able to offer any further extensions on this service.

 

As I have previously communicated to you, this is as a result of our supplier closing their platform and we were supposed to complete the move in 2019.

 

If you need any help from our team or if you have any questions
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RESOLVED - Issue with calls on SHPBX - Credit Limit
Posted by Adam Howard on 19/12/19 - 09:55

The below issue has been resolved the limits were increased at approximately 2019-12-19 09:43:59

Good Morning, 

As a security precaution your customers are limited to a £2 spend overnight to prevent fraudulent calls. This is usually then uplifted to £100 during normal business hours. These changes are executed by a script for some reason this morning the script failed to run. As a result some customers may have problems with outbound calls and hear
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Issue with calls on SHPBX - Credit Limit
Posted by Adam Howard on 19/12/19 - 09:51

Good Morning, 

As a security precaution your customers are limited to a £2 spend overnight to prevent fraudulent calls. This is usually then uplifted to £100 during normal business hours. These changes are executed by a script for some reason this morning the script failed to run. As a result some customers may have problems with outbound calls and hear the message stating that funds are locked. This is being resolved by our platform partner at the moment and we will provide a
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Inbound Issue - TalkTalk SIP
Posted by Adam Howard on 04/12/19 - 16:09

Good Afternoon, 

We are sorry to inform you it appears we have have an issue with inbound calls affecting some customers on Talk Talk Business SIP services. Early reports indicate this is just affecting those using the Milton Keynes Server which uses the IP address 91.146.114.10

Engineers have been dispatched to investigate the issue in the data centre and we will provider a further update as soon as possible


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Vaioni Network Service Incident Report for Core Network
Posted by Adam Howard on 14/11/19 - 13:24

Good Afternoon, 

Please see an update on an incident today which affected connections which we provide in partnership with Vioni

At 11:17 our monitoring platform confirmed that we had lost connection to one of our core switches. This outage resulted in a total loss of service for 130 managed service customers until connection was restored at 11:37. We are currently monitoring the connection while working with the Data Centre to understand the cause

We would strongly
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Maintenance - Analytics Update - Today
Posted by Adam Howard on 14/11/19 - 11:36

Good Morning,

We have been informed by our platform partner this morning that some updates will be populating to the Analytics Platform.

Duration -From: approx. 11:00-12:30 To: approx. 18:00


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BT Broadband Complete - Service Outage - Latest Update
Posted by Adam Howard on 13/11/19 - 09:43

Good Morning, 

Our connectivity partner has identified an issue with broadband services this morning impacting several customers on the service. For the moment we would advise that you monitor updates and once we confirm the issue is resolved check with customer to confirm if service is restored.

We would strongly advise that you subscribe to updates by accessing your portal account and clicking the preferences option and selecting "Subscribe to Newsletter" from the homepage
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Broadband connectivity issues.
Posted by James Hibbert on 13/11/19 - 09:10

Good Morning 

The latest update for the MSO from our connectivity partner states:

13/11/2019 09:03:00

Planned maintenance within global switch has caused a loss of broadband services Engineers have identified the issue, and services are now being restored.


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BT Broadband Complete - Service Outage
Posted by Adam Howard on 13/11/19 - 08:56

Good Morning, 

Our connectivity partner have identified an issue with broadband services this morning impacting several customers on the service. For the moment we would advise that you monitor updates and once we confirm the issue is resolved check with customer to confirm if service is restored. We would strongly advise that you subscribe to updates by accessing your portal account and clicking the preferences option and selecting "Subscribe to Newsletter" from the homepage or
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Inbound Issue Hosted - Resolved
Posted by Adam Howard on 14/10/19 - 16:16

Good Afternoon,

We are sorry to announce their has been a brief disruption to calls on the inbound platform Web Enabled Routing used to host numbers with our partner GCI for both GS-hosted and Simplified Hosted PBX customers. 

These times are approximate and we will provide a further report as the information becomes available.

Outage Started: 15:55

Outage Resolved: 16:06


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Caching Issue with Password Reset
Posted by Adam Howard on 12/09/19 - 09:35

Apologies there has been an issue with cache on the server after the password reset. If you can please ask your customers to execute the below again this should bring their phones back up

Password Reset - Took place at 8am Posted
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Password Reset - Took place at 8am
Posted by Adam Howard on 12/09/19 - 08:31

If your customers have had their password reset this morning by our script the instructions for Yealink desk phones are as follows. Please ensure this is attempted before logging a ticket

1. Deskphone Reset:

Hold down the OK button a few seconds, and then the display will appear warning "Reset to Factory",
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BT Broadband Complete
Posted by Adam Howard on 29/08/19 - 15:11

Please see the latest update

Service Name Status Next Update  
Broadband Service Slow 29/08/2019 17:00:00
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Broadband service issues
Posted by James Hibbert on 29/08/19 - 12:51

29/08/2019 09:30:00

Slow Speeds & Packet loss - We are aware some customers are currently experiencing slow speeds or packet loss on their service. Engineers are currently investigating the cause and an update will be provided within the hour. We apologise for any inconvenience this may cause.

29/08/2019 10:33:00

It has been identified that the cause of the slow speeds and packet loss is due to a large Apple vulnerability update being released. Our
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BT Broadbadn Complete Issue - Update
Posted by Adam Howard on 29/08/19 - 10:55

Please see the latest updated on this issue 

Service Name Status Next Update  
Broadband Service Slow 29/08/2019 12:00:00
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BT Broadband Complete Issues
Posted by Adam Howard on 29/08/19 - 09:57

Please see an update from our connectivity partner on the broadband which the majority of our re sellers use from BT Broadband complete

Please note this may impact VoIP services running over the platform you can divert calls to mobiles/alternative numbers to avoid this as a temporary measure. 

We have had some tickets about our hosted platform but we are logging these with the hosted provider in the event there is an issue


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Dear Partner,

 

In light of the ever continuing threat from Cyber security scammers / hackers etc.  we are going to strengthen the security of our platform and further automate the provisioning experience for customers and resellers.  As a result we are currently in the final stages of launching a new auto provisioning service.

 

When we launch the new service it will be necessary to reset service passwords and regenerate configuration files for all our
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