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Inbound Issue - TalkTalk SIP
Posted by Adam Howard on 04/12/19 - 16:09

Good Afternoon, 

We are sorry to inform you it appears we have have an issue with inbound calls affecting some customers on Talk Talk Business SIP services. Early reports indicate this is just affecting those using the Milton Keynes Server which uses the IP address 91.146.114.10

Engineers have been dispatched to investigate the issue in the data centre and we will provider a further update as soon as possible


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Vaioni Network Service Incident Report for Core Network
Posted by Adam Howard on 14/11/19 - 13:24

Good Afternoon, 

Please see an update on an incident today which affected connections which we provide in partnership with Vioni

At 11:17 our monitoring platform confirmed that we had lost connection to one of our core switches. This outage resulted in a total loss of service for 130 managed service customers until connection was restored at 11:37. We are currently monitoring the connection while working with the Data Centre to understand the cause

We would strongly
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Maintenance - Analytics Update - Today
Posted by Adam Howard on 14/11/19 - 11:36

Good Morning,

We have been informed by our platform partner this morning that some updates will be populating to the Analytics Platform.

Duration -From: approx. 11:00-12:30 To: approx. 18:00


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BT Broadband Complete - Service Outage - Latest Update
Posted by Adam Howard on 13/11/19 - 09:43

Good Morning, 

Our connectivity partner has identified an issue with broadband services this morning impacting several customers on the service. For the moment we would advise that you monitor updates and once we confirm the issue is resolved check with customer to confirm if service is restored.

We would strongly advise that you subscribe to updates by accessing your portal account and clicking the preferences option and selecting "Subscribe to Newsletter" from the homepage
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Broadband connectivity issues.
Posted by James Hibbert on 13/11/19 - 09:10

Good Morning 

The latest update for the MSO from our connectivity partner states:

13/11/2019 09:03:00

Planned maintenance within global switch has caused a loss of broadband services Engineers have identified the issue, and services are now being restored.


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BT Broadband Complete - Service Outage
Posted by Adam Howard on 13/11/19 - 08:56

Good Morning, 

Our connectivity partner have identified an issue with broadband services this morning impacting several customers on the service. For the moment we would advise that you monitor updates and once we confirm the issue is resolved check with customer to confirm if service is restored. We would strongly advise that you subscribe to updates by accessing your portal account and clicking the preferences option and selecting "Subscribe to Newsletter" from the homepage or
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Inbound Issue Hosted - Resolved
Posted by Adam Howard on 14/10/19 - 16:16

Good Afternoon,

We are sorry to announce their has been a brief disruption to calls on the inbound platform Web Enabled Routing used to host numbers with our partner GCI for both GS-hosted and Simplified Hosted PBX customers. 

These times are approximate and we will provide a further report as the information becomes available.

Outage Started: 15:55

Outage Resolved: 16:06


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Caching Issue with Password Reset
Posted by Adam Howard on 12/09/19 - 09:35

Apologies there has been an issue with cache on the server after the password reset. If you can please ask your customers to execute the below again this should bring their phones back up

Password Reset - Took place at 8am Posted
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Password Reset - Took place at 8am
Posted by Adam Howard on 12/09/19 - 08:31

If your customers have had their password reset this morning by our script the instructions for Yealink desk phones are as follows. Please ensure this is attempted before logging a ticket

1. Deskphone Reset:

Hold down the OK button a few seconds, and then the display will appear warning "Reset to Factory",
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BT Broadband Complete
Posted by Adam Howard on 29/08/19 - 15:11

Please see the latest update

Service Name Status Next Update  
Broadband Service Slow 29/08/2019 17:00:00
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Broadband service issues
Posted by James Hibbert on 29/08/19 - 12:51

29/08/2019 09:30:00

Slow Speeds & Packet loss - We are aware some customers are currently experiencing slow speeds or packet loss on their service. Engineers are currently investigating the cause and an update will be provided within the hour. We apologise for any inconvenience this may cause.

29/08/2019 10:33:00

It has been identified that the cause of the slow speeds and packet loss is due to a large Apple vulnerability update being released. Our
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BT Broadbadn Complete Issue - Update
Posted by Adam Howard on 29/08/19 - 10:55

Please see the latest updated on this issue 

Service Name Status Next Update  
Broadband Service Slow 29/08/2019 12:00:00
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BT Broadband Complete Issues
Posted by Adam Howard on 29/08/19 - 09:57

Please see an update from our connectivity partner on the broadband which the majority of our re sellers use from BT Broadband complete

Please note this may impact VoIP services running over the platform you can divert calls to mobiles/alternative numbers to avoid this as a temporary measure. 

We have had some tickets about our hosted platform but we are logging these with the hosted provider in the event there is an issue


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Dear Partner,

 

In light of the ever continuing threat from Cyber security scammers / hackers etc.  we are going to strengthen the security of our platform and further automate the provisioning experience for customers and resellers.  As a result we are currently in the final stages of launching a new auto provisioning service.

 

When we launch the new service it will be necessary to reset service passwords and regenerate configuration files for all our
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Planned Works – Simplified Hosted PBX - 15/08/2019 - 05:00-07:00

Scope of works: New updates will be applied to our portal accessed from the URL portal.simplifiedhostedpbx.co.uk

Updates include:
• Security Enhancements
• New Features
• Bug Fixes
Full details will be provided in a future communication

Outage Window: 15/08/2019 -
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Resolved - SHPBX Outbound Issues
Posted by Adam Howard on 14/08/19 - 15:35

Good Afternoon,

Please see the most recent update on the issues with calls we have seen over the course of this morning. 

As per our last update the platform partner moved traffic from their primary carrier to a secondary one. We then found there were some capacity issues on the secondary carrier. This resulted in some customers still having some issues with calls. Our partner then added additional capacity to their connection with the secondary carrier. We have not
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Resolved - Please retest - SHPBX Outbound Issues
Posted by Adam Howard on 14/08/19 - 10:56

We have been informed of the below by our platform partner, can you please retest?

One of our interconnect partners is suffering issues in terminating calls. We have moved our traffic away from that partner which should address the issue. We will update within 30 minutes.

SHPBX Outbound Issues
Posted by Adam Howard on 14/08/19 - 10:19
Good Morning,

We are sorry to inform you that we believe there is currently an issue with outbound calls on the
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SHPBX Outbound Issues
Posted by Adam Howard on 14/08/19 - 10:19

Good Morning, 

We are sorry to inform you that we believe there is currently an issue with outbound calls on the Simplified Hosted PBX Platform. 

We are working with our platform partner to report the issue but in order to assist us further we require call examples to report the issue. Please where possible log a ticket with the details or email faulportal@nimans.net ensuring you mention it's an example for the outbound
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Inbound Issue - SHPBX - 06/08/19
Posted by Adam Howard on 06/08/19 - 09:29

Hello,

The below issue has been resolved

Posted by Adam Howard on 06/08/19 - 09:29

Good Morning, 

We have identified an issue with numbers that are pointed from the GCI inbound to the SHPBX platform. 

We are in the early stages of making test calls and checking diagnostics logs. We have made several calls and believe we have isolated the issue to the IP connection between the two platforms.

We can confirm this affects
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Issues with TalkTalk Ethernet Connections - Resolved
Posted by Adam Howard on 02/08/19 - 12:24

Most recent update 02/08/2019 12:13:03

Our connectivity partner has informed us that this incident is now considered resolved. If you have a customer with any issues please follow standard first line troubleshooting and log a data fault ticket with us if they still have any issues. 

We would like to inform you there have been some issues with Ethernet connections provided through TalkTalk this morning. Please see the
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